Return & Refund Policy
Last Updated: 19 August 2026
At Tridev Chargers, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, please review the return and refund conditions below.
1. Return Window
Customers may request a return within 7 days from the date of delivery.
To be eligible for a return:
- The item must be unused, uninstalled, and in the same condition as received.
- The item must be returned in its original packaging with all accessories, manuals, and invoice included.
- The return request must be submitted within 7 days from the date of delivery.
2. Items Not Eligible for Return
Returns will not be accepted under the following conditions:
- Products showing signs of use, installation, misuse, or damage caused by the customer.
- Items with tampered, removed, or damaged serial numbers or security seals.
- Return requests raised after 7 days from the date of delivery.
- Clearance or Final Sale items, where specifically identified as non-returnable at the time of purchase.
- Products that have been modified, altered, opened, or repaired by an unauthorized person, unless the issue is confirmed to be a manufacturing defect.
3. Return Process
Step 1: Request
Email us at [support@tridevchargers.com] with your Order Number, product details, and reason for the return.
Step 2: Review and Approval
Our team will review your request within 24–48 hours. If the return is approved, we will provide the return instructions and shipping address.
Step 3: Shipping the Product
- All return shipping charges are the responsibility of the customer, including the cost of sending the product to Tridev Chargers.
- Return shipping charges for sending the product back to the customer are also the responsibility of the customer.
- This shipping responsibility applies to returns and exchanges, including products reported as defective, damaged, or incorrectly supplied, unless Tridev Chargers specifically agrees otherwise in writing.
- The customer is responsible for securely packing the product to help prevent damage during transportation.
- We recommend using a trackable shipping service. Tridev Chargers is not responsible for products lost or damaged while being returned by the customer.
- Shipping charges paid by the customer are non-refundable.
4. Refund Process
- Inspection: All returned products are subject to inspection after receipt.
- Approval: Refunds will be processed after the returned product is inspected and confirmed to meet the applicable return conditions.
- Refund Method:
- Prepaid Orders: Approved refunds will be credited to the original payment method.
- Cash on Delivery (COD): Approved refunds will be issued through Bank Transfer or UPI. Required payment details will be collected securely from the customer.
- Timeline: Approved refunds will generally be processed within 5–7 business days. The time taken by banks or payment providers to credit the refund may vary.
- Shipping charges are non-refundable. Any applicable refund will be calculated based on the eligible product amount and the terms of this policy.
5. Cash on Delivery (COD)
- Customers may place eligible orders using Cash on Delivery (COD), subject to availability.
- A ₹200 advance payment is required to confirm a COD order.
- The ₹200 advance payment is adjusted against the total order value. The remaining balance is payable at the time of delivery.
- The ₹200 advance payment is non-refundable if the customer cancels the order after confirmation or refuses to accept the order at the time of delivery.
- If Tridev Chargers cancels the order or is unable to fulfill and deliver the order, the ₹200 advance payment will be refunded.
- COD orders may be subject to order verification before dispatch.
- Tridev Chargers may contact the customer to verify COD orders before dispatch.
6. Exchanges
We may replace a product if it is confirmed to be defective, damaged in transit, or the wrong product was supplied, subject to inspection and verification.
To request an exchange, please email [support@tridevchargers.com] with your Order Number and details of the issue.
- The customer is responsible for shipping the product to Tridev Chargers.
- The customer is also responsible for shipping charges for the replacement product being sent back.
- Shipping charges are non-refundable.
Replacement products are generally dispatched within 7–10 business days after the returned product is received and the issue is verified, subject to product availability.
7. Order Cancellation
- Orders may be cancelled before dispatch, subject to confirmation, for a refund of the eligible amount paid.
- Once an order has been dispatched or shipped, it cannot normally be cancelled.
- After delivery, customers may request a return within the applicable 7-day return window, subject to this Return & Refund Policy.
- Any refund for a cancelled order will be processed through the applicable refund method described in this policy.
- If a COD order is cancelled by the customer after confirmation, the ₹200 COD advance payment will not be refunded.
8. Important Information About Defective Products
If you believe that a charger is defective, please contact us before sending the product back.
We may request photos, videos, battery specifications, or other information to help identify the issue. In some cases, a reported charging issue may be caused by the battery, Battery Management System (BMS), wiring, connectors, or other external equipment rather than the charger itself.
A product will be treated as defective for return or exchange only after reasonable inspection or verification confirms a product-related defect.
Shipping charges for defective-product returns and exchanges remain the customer’s responsibility unless Tridev Chargers specifically agrees otherwise in writing.
Warranty claims after the 7-day return period are handled separately according to our Warranty Policy and the warranty period selected at the time of purchase.
9. Contact Us
For questions regarding returns, refunds, exchanges, or cancellations, please contact us:
- Email: support@tridevchargers.com
- Phone: +91 8950560164
- Address: 332/12 Mohar Singh Chowk Panipat Haryana 132103
- Website: https://tridevchargers.com